Can I return an item?

100% Satisfaction Guarantee. Here at T-Rex Products, we stand behind our products 100%.   If you are not completely satisfied with any T-Rex Product, you can return it for a full refund within 30 days from the date of purchase.  We do not refund original shipping charges or return shipping charges. 

Once we receive the returned item, you will get your refund within 1-3 business days.  Please allow your credit card company a few extra days to process your refund to your account.

How do I return an item?

Send us an email to info@t-rexproducts.com and tell us your name, phone number, order number and the item number and description of the item you want to return. Or you can call us at 800-991-TREX (8739)

We will respond with a return authorization number (RA number). Write the RA number on a copy of your original invoice and put it inside the box with the item you are returning.

Send to:
T-Rex Products
Returns
7920 Airway Road, #A6
San Diego, CA 92154

Once we receive and inspect the returned item, you will get your refund within 1-3 business days. Please allow your credit card company a few extra days to process your refund to your account.

What if I receive the wrong item?

Send us an email to info@t-rexproducts.com and tell us your name, phone number, order number, the item you ordered and the item you received. We’ll contact you within 1 business day and help you resolve the issue. Or you can call us at 800-991-TREX (8739)

What if I receive a damaged item?

Send us an email to info@t-rexproducts.com and tell us your name, phone number, order number, and what damaged item you received. We’ll contact you within 1 business day and help you resolve the issue. Or you can call us at 800-991-TREX (8739)